{"xsrfToken":"5c71e1989f6e58ccac7c7ea23368d35531ea917e_lout","branding":{"id":"4","key":"gsc","name":"Tetra Support Contracts","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005249","headerLinkHoverBGColor":"#005249","headerBadgeColor":"#005249"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3f9e25f9-8aca-469b-9a92-a8d85a127626/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMzY1OGJiZi1hYTM4LTQzOWYtYWIxMi1hY2EwYTgxNThkOGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNmOWUyNWY5LThhY2EtNDY5Yi05YTkyLWE4ZDg1YTEyNzYyNiI6WyJyZWFkIl19LCJleHAiOjE2OTYwMzAxNjcsIm5iZiI6MTY5NjAyOTU2N30.Nn-FSWhKXa9grrji-Yx6Qzd_qOxvcGc5w8s2DoI5luc&client=b3658bbf-aa38-439f-ab12-aca0a8158d8d&mode=fit","logoId":"3f9e25f9-8aca-469b-9a92-a8d85a127626","isLogoAvailable":true,"helpCenterTitle":"Miresevini ne qendren e mbeshtetjese teknike (Welcome to the Support Center)","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Duke filluar nga 1 Janar eshte e detyrueshme leshimi i faturave elektronike per entitetet publike. Ne ndihme te perdoruesve te sistemit ProFisc, Tetra solutions ka ndritur nje qender mbeshtetje teknike 14 ore, 7 dite te javes!","translations":{"en-US":{"helpCenterTitle":"Miresevini ne qendren e mbeshtetjese teknike (Welcome to the Support Center)","sharedPortalName":"Help Center","announcementHeader":"Duke filluar nga 1 Janar eshte e detyrueshme leshimi i faturave elektronike per entitetet publike. Ne ndihme te perdoruesve te sistemit ProFisc, Tetra solutions ka ndritur nje qender mbeshtetje teknike 14 ore, 7 dite te javes!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00e093","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"4","key":"gsc","projectId":10019,"serviceDeskId":4,"name":"Tetra Support Contracts","description":"<p>Miresevini! Ju mundet te hapni ceshtje per zgjidhje duket zgjedhur opsionet e meposhtme. <br> Welcome! You can raise a Support Contracts request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"46","name":"Ceshtje te tjera ","descriptionHtml":"","callToAction":"Ceshtje te tjera ","introHtml":"<p>Perzgjidh kete opsion, per probleme te tjera te pergjitheshme qe nuk gjendjen ketu.</p>","icon":10466,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[12],"key":""},{"id":"52","name":"Furnizim me leter ","descriptionHtml":"","callToAction":"Furnizim me leter ","introHtml":"<p>Lutem pergjidhni ketu ne raste se keni nevoje per furnizim me leter shtese</p>","icon":10507,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[13],"key":""},{"id":"51","name":"Galaxy ERP ","descriptionHtml":"","callToAction":"Galaxy ERP ","introHtml":"<p>Kerkoj ndihme lidhur me instalimin Galaxy ERP.</p>","icon":10524,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[12],"key":""},{"id":"43","name":"Kerkese Teknike ","descriptionHtml":"","callToAction":"Kerkese Teknike ","introHtml":"<p>Kerkoj ndihme per instalimin, konfigurimin apo per probleme te tjera teknike.</p>","icon":10472,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[12],"key":""},{"id":"44","name":"Licensimi dhe Faturimi ","descriptionHtml":"","callToAction":"Licensimi dhe Faturimi ","introHtml":"<p>Zgjidhje kete opsion nese keni paqartesi apo çeshje qe lidhen me Licensimin apo Faturimin.</p>","icon":10483,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[12],"key":""},{"id":"50","name":"Nevoje per permiresime ","descriptionHtml":"","callToAction":"Nevoje per permiresime ","introHtml":"<p>Lutem mire-presim cdo koment apo mendim Tuajin per permiresim?</p>","icon":10498,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"57","name":"Oracle ERP-BI-DB","descriptionHtml":"","callToAction":"Oracle ERP-BI-DB","introHtml":"<p>Ceshje per sistemet kryesore Oracle (EBS, JDE, BI, DB). Issues related to Oracle platforms (EBS, JDE, BI, DB).</p>","icon":10510,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[12],"key":""},{"id":"54","name":"Probleme me pajisjet ","descriptionHtml":"","callToAction":"Probleme me pajisjet ","introHtml":"<p>Probleme te pergjitheshme te operimit te pajisjeve pjese e sistemit</p>","icon":10525,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[13],"key":""},{"id":"58","name":"ProFisc","descriptionHtml":"","callToAction":"ProFisc","introHtml":"","icon":10470,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[14],"key":""},{"id":"48","name":"Raporto nje BUG","descriptionHtml":"","callToAction":"Raporto nje BUG","introHtml":"<p>Lutem na shkruaj per problemin qe keni hasur.</p>","icon":10476,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[12],"key":""},{"id":"55","name":"Sistemi i arkives dhe protokollit","descriptionHtml":"","callToAction":"Sistemi i arkives dhe protokollit","introHtml":"<p>Probleme me sistemin e protokollit dhe te arkives</p>","icon":10458,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[12],"key":""},{"id":"56","name":"Sistemi i biletarise ","descriptionHtml":"","callToAction":"Sistemi i biletarise ","introHtml":"<p>Probleme me sistemin e biletarise</p>","icon":10526,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[13],"key":""},{"id":"59","name":"t.fisc","descriptionHtml":"","callToAction":"t.fisc","introHtml":"","icon":10470,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[14],"key":""},{"id":"47","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://tetra-solutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Pergjitheshme"},{"id":13,"name":"Bileteria dhe Parking "},{"id":14,"name":"ProFisc dhe t.fisc"}],"orderMapping":{"12":[43,57,51,55,44,46,48,50],"14":[58,59],"13":[56,54,52]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=tetra-solutions","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5c71e1989f6e58ccac7c7ea23368d35531ea917e_lout","baseUrl":"https://tetra-solutions.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://tetra-solutions.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b3658bbf-aa38-439f-ab12-aca0a8158d8d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}